Customer Service

We updated our credit card processor in November 2018. Residents need log in to the online portal and re-enter your credit card information.

It is the responsibility of the resident/customer to read and understand the policies and procedures outlined here – before making a payment.

There are two methods of payments to choose from:

1. The convenient Online Bill-Pay selection.
Simply click on this link and submit your payment:
Clear Brook City MUD Online Bill-Pay

2. Mail or Drop-off
• Take advantage of our 24 hour Drop-Box.
• Drop in to our offices, during office hours.

Mail in your payment to the address below:
Mailing Address:
Clear Brook City M.U.D.
11911 Blackhawk Blvd.
Houston, Texas 77089
Phone : 281-484-1562

When we process a check for payment, you authorize us to either use the information from your check to make a one- time electronic fund transfer from your account or to process the payment as a check transaction. When we use information from your check to make an electronic funds transfer, funds may be withdrawn from your account as soon as the same day we receive your payment and you will not receive your check back from your financial institution.

DO NOT pay your bill online if you have received a Past Due Letter, Red Door Hanger or your service has been Cut-Off.

Payments for these accounts MUST BE MADE:
• By telephone
• In person or…
• Place your payment in the drop box located by our drive-thru window ONLY.

Failure to follow these procedures will result in services being disconnected (if not already off), an additional deposit and a delinquent fee – all of which are outlined in the District’s Rate Order.

As of January 16, 2013, upon termination of service, the District requires that each terminated customer update its service agreement with the District. If for the customer’s convenience the District reconnects service without execution of an updated service agreement, the District may terminate service unless the agreement is updated within 72 hours of reconnection of service.

Regular Monthly Payment Accounts – Require a MINIMUM of 48 Hours

ALL payments made thru this website require a MINIMUM OF 48 HOURS to reach the payment processing center and to be applied to your account. If you are making payment within 48 hours of the due date of the 25th of the month, DO NOT pay your bill online. Payments should be made by telephone or in-person ONLY. Unfortunately, failure to follow this procedure will result in late fees and penalties.

Please note – your bank account may reflect that your online payment has been made at the time you performed the transaction. However, the payment must reach the clearing house first and then they must post the payment to your account. The absolute minimum amount of time to allow for your payment to reach us in a timely fashion is 48 hours – REGARDLESS OF WHAT YOUR BANK STATES. Regrettably, this time line is beyond our control.

Thank you, Clear Brook City MUD